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Field notes, regulatory changes and practical guidance for the people who run cross-connection control and water compliance programs.

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Customer Service Inspections

Plumbing Inspections vs. Customer Service Inspections: What Texas Public Water Systems Need to Know

In Texas, a plumbing inspection doesn’t always satisfy Customer Service Inspection (CSI) requirements. Learn why CSIs are critical to protecting public water systems—and how HAC and FLO can help utilities simplify inspections, backflow compliance, and ongoing program management.

FLO by HAC . August 15, 2026 . 4 min read