Delete Your Account

Email flo@hactexas.com from the email address registered to your account, using the subject line “Delete my Flo account”.

Please include in the body of your email:

• The full name on the account
• Whether you used Flo as a service provider (inspector/tester) or a tenant user
• Any utility, city, or organization name associated with your account, if known

We will verify the request, perform the deletion, and confirm completion by email. Standard processing time is 30 days from receipt of a verified request.

When we process your account deletion request, we remove:

• Your sign-in credentials (email, password hash)
• Your profile information (name, phone number, profile photo, biography)
• Personal contact details and notification preferences
• Any drafts, route plans, or other content you authored that has not been submitted to a utility, city, or other tenant organization
• Encrypted third-party platform credentials you provided for automated submissions (e.g., BSI, Vepo, Tokay)
• Device identifiers and session data tied to your account

Flo is a multi-tenant platform. Some records you interact with are owned by the tenant (the utility, city, or organization) rather than by you personally. Deleting your account does not delete those records, and we are obligated to retain the following:

• Submitted inspection reports (cross-connection survey inspections) and backflow test reports that have been delivered to a utility or tenant. These records are owned by the receiving tenant under their data processing agreement with Flo and are retained according to that tenant's data retention policy and applicable state and federal environmental regulations.
• Financial and transaction records (invoices, payment receipts, Stripe transaction history) retained per applicable tax, accounting, and consumer-protection law — typically a minimum of 7 years.
• Audit-trail entries in resolution histories, comment threads, and compliance logs. Where these reference you by name, we replace your name with “Deleted user” rather than erasing the entry, so that the historical record of compliance actions taken on behalf of the tenant remains intact.
• Aggregated, de-identified analytics that cannot reasonably be linked back to you.

If you are a tenant user (city or utility staff) seeking deletion of records that your organization owns, that request must come from your organization rather than from an individual user.

After deletion, your account cannot be recovered. If you want to use Flo again later, you will need to create a new account.

If you have questions before submitting a deletion request, or about the status of a request you have already submitted, contact us at flo@hactexas.com.